Urban Western Clothing Customer Service Policy


Would you like to return an item? Please visit our returns policy page at http://www.urbanwesternwear.com/info/returns.php


Please visit our contact page for all customer inquiries by clicking here.
Customer service is open 11am-5:30pm Monday through Friday. Normally we can resolve all customer issues within 48 hours. If not possible within 48 hours, we will resolve all issues within 5 business days.


Most of our shipping is done via the United States Postal Office Priority Mail. All customer will receive a tracking number.
Some rushed shipments will be done via USPS Expedited or UPS 2 day air. Whatever method is chosen, the customer will receive a tracking number.


Our address, telephone and contact information is located on our contact page by clicking here.

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