Return Policy

Please fill out and print the following Return Authorization form:
Your printed return authorization and a printed copy of your emailed receipt should be included in your return shipment.
Please read the return requirements at the bottom of this page before returning your items.


Date

edit Aug 31, 2014

Your Name

Phone Number

Email Address

Order Number

Organization Order

Choose this option only if this is an NCBA or Ranch & Reata order

Special Notes

Returning Number of Items


Description, Size, Color of Return

Style Number

Refund or Exchange?

Reason for refund OR Exchange for:

#1

Refund, Exchange

#2

Refund, Exchange

#3

Refund, Exchange


NOTE: If you'd like to return more than 3 items, simply change the "Returning Number of Items" above and click "Preview Return Authorization".


Preview Changes:


 

You may return only items that have the original tags still attached as purchased.

The items must be returned unworn and in original condition.

Items must be received in our stores by the 30th day from the purchase date.

If you return an item and your order total falls below the free shipping threshold, we will deduct shipping from the refund amount.

The customer is responsible for ALL return shipping charges and labels regardless of purchase amount.

Customer is responsible for duty charges. We do not refund duty charges.

Shipping charges are not refundable to or from the customer.

Please ship your items with a company that utilizies a tracking number and proof of delivery such as FedEx or UPS.

We cannot refund lost or misdirected packages that do not arrive at the address below.

Please return items to:

Return Delivery Address:
Urban Western Wear, Attn: Returns
PO Box 639
106 S 3rd Street
Ganado, TX 77962

Phone: 832-369-6715
Fax: 713-528-0404

Web Address: UrbanWesternWear.com

UPS NOTE: If you use UPS, our address is new and may not be in the UPS database yet. Please tell them to override the warning and send to the listed address above. It is correct.



IMPORTANT: If this is a Ranch and Reata or NCBA order call Wanda Catalan at 800-825-6555 after filling out the form above. You MUST have an special RA# (return authorization) before returning these products. You will also be given a special Colorado return address.

Ranch and Reata or NCBA Return Address:
Karman Inc, Attn: Returns
16456 E Airport Circle, Ste 200
Aurora, CO 80011
Phone: Ranch and Reata or NCBA orders call Wanda Catalan at 800-825-6555 after completing this form.


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