Return Policy

Please fill out and print the following Return Authorization form
Your printed return authorization and a printed copy of your emailed receipt should be included in your return shipment.
Please read the return requirements at the bottom of this page before returning your items.

Date edit Dec 19, 2014
Your Name
Phone Number
Email Address
Order Number
Organization Order

Choose this option only if this is an NCBA or Ranch & Reata order

Special Notes
Returning Number of Items
Description, Size, Color of Return Style Number Refund or Exchange? Reason for refund OR Exchange for:

#1

#2

#3

NOTE: If you'd like to return more than 3 items, simply change the "Returning Number of Items" above and click "Preview Return Authorization".
Preview Changes:

You may return only items that have the original tags still attached as purchased.
The items must be returned unworn and in original condition.
Items must be received in our stores by the 30th day from the purchase date.
If you return an item and your order total falls below the free shipping threshold, we will deduct shipping from the refund amount.
The customer is responsible for ALL return shipping charges and labels regardless of purchase amount.
Customer is responsible for duty charges. We do not refund duty charges.
Shipping charges are not refundable to or from the customer.
Please ship your items with a company that utilizies a tracking number and proof of delivery such as FedEx or UPS.
We cannot refund lost or misdirected packages that do not arrive at the address below.

Return Delivery Address:
Urban Western Wear, Attn: Returns
PO Box 639
106 S 3rd Street
Ganado, TX 77962
Phone: 832-369-6715
Web Address: UrbanWesternWear.com

UPS NOTE: If you use UPS, our address is new and may not be in the UPS database yet. Please tell them to override the warning and send to the listed address above. It is correct.

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